What our Customers say...


Employees and techs are amazing and hard working!


The SERVPRO team far exceeded my expectations.  They were punctual; explained the cleanup in detail; finished on time and at a reasonable price.  I highly recommend this team!

SERVPRO was quick and efficient in their removal process.  The owner, Judy, was informative, and it was a pleasure working with Anna who was extremely knowledgeable at her job.

The SERVPRO techs were knowledgeable, well-trained and equipped to handle my loss situation.

I would recommend SERVPRO of Avery and Watauga counties to my friends, family and colleagues.

The Emergency Response Team was both courteous and professional during the initial call.

SERVPRO did a great job for our church during a very stressful Easter situation.

Thank you, SERVPRO of Avery and Watauga counties, for the good work!

Thanks for the help!

We are very appreciative of the hard work and dedication of Beth and her whole crew.  They put in long hours of very hard work, yet would always take time to answer questions and explain things to us.  This really helped to relieve our concerns at a time that was stressful to us, due to flooding.  They’re now our heroines/heroes...thank you so much!

As you likely know, having one's home flooded, especially in the middle of the night on a holiday, can be an overwhelming challenge.  The good people from SERVPRO not only did the hard physical work to get things cleaned up, but their positive attitudes and knowledge played a huge role in reducing our stress.

I sincerely appreciated the extra effort put forth to accommodate our family's special needs.  Advisor, Beth went the extra mile to ensure the remediation was done effectively & efficiently, with safety kept as a high priority.  Beth  generously offered to be 'on call' with any questions or concerns I may have had throughout the process;  an offer which I found necessary to take advantage of on a couple of occasions.  Her expertise made this arduous & potentially anxious situation play out smoothly.

The team that came to help cleanup in a very difficult time was sensitive and thorough. Thank you.

Keep up the outstanding work!  Very happy with the water mitigation work.  Thanks!

You guys were AWESOME!  Everyone was thorough and explained the entire process.  Roger & Anna were great with always keeping me informed of each step of the process.  I would recommend this team to anyone!

A burst pipe is an awful way to start the New Year, but thankfully the SERVPRO team arrived quickly and did such a good job cleaning it up we cant even tell that it happen.  We would definitely use again, but I hope we don't ever have to.

Great work, very timely.  Very impressed and will recommend to others.

Thank you for helping us out.  Your service was fantastic and people were very helpful and professional.

I want to say a big "Thank You" to your team and their assistance with the water clean up. Everyone was super helpful. I hope I don't have any more problems but if I ever do -I definitely will use SERVPRO.

Roger was brilliant and knowledgeable. Beth, Anna and Tiffany were excellent and valued employees also!

Very professional workers and it translate into their hard work. The top choice for emergency services by far.

Roger truly is an expert in the Restoration Industry. Very knowledgeable. Thank you. Great Job.

I appreciate the excellent and professional manner in which you and your SERVPRO staff handled the water damages from the beginning to the end of the process.

I would like to take this opportunity to personally address the excellent, professional service provided by one of your SERVPRO teams. My wife and I had extensive water damage in our Pennsylvania home. Water damage was secondary to a total of five feet in our basement. We had extensive losses. However, Roger Bennett and his SERVPRO associates attacked our serious water issues compassionately in addition to their professionalism.

Thank you so much for everything, our place looks marvelous. A special thank you to Lauren, Michael and A.J. for all their hard work. Jim and Judy, thank you so much for all your guidance in this horrible venture.

The water damage crisis was softened by the adept and timely service of SERVPRO of Avery and Watauga. I especially commend Ms. Beth Williams for both efficient and courteous care we received. Indeed, what would have been such a tumultuous and disheartening emergency was much softened by the polite, efficient and reliable care by Ms. Williams. The entire staff of SERVPRO of Avery and Watauga provided us with courteous and pragmatic service throughout the entire restitution.

Everything was handled in a professional and courteous manner.